我们正在为 ChatGPT Work(opens in a new window) 和 Codex(opens in a new window) 推出 Admin 插件——这是一种更快速、更简便的方式来分析工作区信息、更新设置并处理请求。在同一个对话中，管理员可以提出问题、探索细节、进行授权更改并确认结果——无需编写复杂提示词或在多个工具之间切换。
管理一个不断增长的工作区通常意味着要在分析、设置和报告之间来回切换，以理解问题并采取行动。这使得日常管理工作变得更慢，也更难保持一致。通过将管理分析和支持的操作整合在一起，Admin 插件帮助团队保持不断增长的工作区安全、高效且不超出预算。
帮助管理员管理不断增长的工作区
借助 Admin 插件，管理员可以直接在 ChatGPT Work 和 Codex 中完成日常任务，包括但不限于：
- 了解采用情况和使用情况。 查看 ChatGPT Work 和 Codex 中的活动和积分使用情况，识别哪些地方可能需要额外的赋能支持，以及成员或群组何时接近积分限制。
- 管理成员和群组。 添加或移除成员、更新群组，并完成常规的入职、离职和团队变更。
- 管理访问权限和权限。 查看有效权限、诊断访问问题，并按角色或群组控制功能或模型访问权限。
- 管理使用限制和支出请求。 调整成员、群组和工作区的限制，根据当前使用情况审查请求，并在有上下文的情况下批准或拒绝它们。
自动化重复性管理工作流
管理员还可以使用 Admin 插件来自动化重复性检查和大量请求——无需定制工程。这些自动化减少了手动监控，更一致地应用策略，并让管理员专注于需要他们判断力的决策。
例如，该插件可以将待处理的支出请求路由到 Slack 或 Microsoft Teams，授权审核人员可以在他们已使用的工具中直接批准或拒绝这些请求。它还可以监控功能访问请求，并在请求满足预定义条件时自动授予访问权限，同时将例外情况路由给人工审核。管理员在整个过程中保持控制，每个工作流都会在请求的更改已应用时进行确认。
利用现有控制扩展管理规模
Admin 插件在每位用户现有的角色和权限范围内工作；它不会授予更广泛的访问权限。在每个请求背后，插件会将管理员的指令映射到相应的受支持读取或写入操作，并返回结构化结果。它使 Admin Console 的功能以权限感知工具的形式提供给 ChatGPT Work 和 Codex，同时遵守工作区策略和审批要求。
对于每项更改，管理员都可以看到他们请求了什么、操作是否完成以及更改了什么。他们可以在具有更广泛影响的操作应用之前对其进行审核。
OpenAI 的 IT 团队如何使用 ChatGPT Work 和 Codex
在 OpenAI，Admin 插件改变了 IT 团队工作区管理的第一步。借助该插件，团队只需提出问题即可深入分析数据，并生成报告和洞察。
“其价值远不止于更快的报告。Admin 插件将问题与下一个受支持的操作连接起来，无论是检查某人的有效权限、更新群组、更改使用限制，还是审核支出请求。它为管理员提供了一种更快速的方式来理解正在发生的事情并采取行动，同时保留了我们已经在使用的相同权限和控制。”
— Kunal Malik，OpenAI 全球 IT 负责人
Admin 插件是 OpenAI IT 团队更广泛转变的一个例子，即如何使用 ChatGPT Work 和 Codex。OpenAI 的 IT 团队使用这些工具将相关上下文和工作流整合到一个地方。
- 在 Slack 中，一个 ChatGPT Work 代理处理员工 IT 请求，对支持工单进行分类和处理，检索上下文，检查已批准的策略，完成受支持的任务，并上报例外情况。在报告时，已部署的工作流解决了约 45% 的工单量。
- ChatGPT Work 使得将支持工单数据和历史转化为运营健康仪表板成为可能，为 IT 团队提供了对服务性能的持续可见性。这种可见性帮助消除了积压，并改变了团队的运作方式。团队不再被动应对服务问题，而是利用实时数据来设定优先级并规划需求，即使支持量大约翻了一番。
为 ChatGPT Work 安装 Admin 插件
通过几个简单步骤即可开始使用该插件。首先，在 ChatGPT 工作区设置中启用该插件，然后从 ChatGPT Work 网页版或桌面应用中的插件目录安装它。安装完成后，管理员可以更快速、更一致地管理日常工作区任务。
We’re introducing the Admin plugin for ChatGPT Work(opens in a new window) and Codex(opens in a new window)—a faster, easier way to analyze workspace information, update settings, and act on requests. In one conversation, admins can ask a question, explore the details, make an authorized change, and confirm the result—without writing complex prompts or switching between tools.
Managing a growing workspace often means moving between analytics, settings, and reports to understand issues and take action. This makes routine admin work slower and harder to complete consistently. By bringing admin analytics and supported actions together, the Admin plugin helps teams keep growing workspaces secure, productive, and within budget.
Helping admins manage growing workspaces
With the Admin plugin, admins can complete their day-to-day tasks directly from ChatGPT Work and Codex, including but not limited to:
- Understand adoption and usage. Review activity and credit usage across ChatGPT Work and Codex, identify where additional enablement may help and when members or groups are approaching credit limits.
- Manage members and groups. Add or remove members, update groups, and complete routine onboarding, offboarding, and team changes.
- Manage access and permissions. Review effective permissions, diagnose access issues, and control feature or model access by role or group.
- Manage usage limits and spending requests. Adjust limits for members groups, and workspaces, review requests against current usage, and approve or deny them with context.
Automate recurring admin workflows
Admins can also use the Admin plugin to automate recurring checks and high-volume requests—without custom engineering. These automations reduce manual monitoring, apply policies more consistently, and let admins focus on decisions that require their judgment.
For example, the plugin can route pending usage requests to Slack or Microsoft Teams, where authorized reviewers can approve or deny them within the tools they already use. It can also monitor feature-access requests and automatically grant access when they meet predefined criteria, while routing exceptions for review. Admins remain in control throughout, and each workflow confirms when requested changes have been applied.
Scale administration with existing controls
The Admin plugin works within each user’s existing role and permissions; it does not grant broader access. Behind each request, the plugin maps the admin’s instructions to the appropriate supported read or write action and returns a structured result. It makes Admin Console capabilities available to ChatGPT Work and Codex as permission-aware tools, while honoring workspace policies and approval requirements.
For each change, admins can see what they requested, whether the action completed, and what changed. They can review actions with broader impact before those actions are applied.
How OpenAI’s IT team uses ChatGPT Work and Codex
At OpenAI, the Admin plugin changes the first step of workspace administration for the IT team. With the plugin, the team can simply ask questions to drill into the data, and generate reports and insights.
“The value is far beyond faster reporting. The Admin plugin connects the question to the next supported action, whether that is checking someone’s effective permissions, updating a group, changing a usage limit, or reviewing a spending request. It gives admins a faster way to understand what is happening and take action, while preserving the same permissions and controls we already use.”
— Kunal Malik, Head of Global IT, OpenAI
The Admin plugin is one example of a broader shift in how OpenAI’s IT team uses ChatGPT Work and Codex. OpenAI’s IT team uses these tools to bring the relevant context and workflows into one place.
- In Slack, a ChatGPT Work agent handles employee IT requests, triages and actions support tickets, retrieves context, checks approved policies, completes supported tasks, and escalates exceptions. At the time of reporting, deployed workflows resolved about ~45% of ticket volume
- ChatGPT Work made it possible to turn support ticket data and history into operational health dashboards, giving IT continuous visibility into service performance. That visibility helped eliminate the backlog and changed how the team operates. Instead of reacting to service issues, the team now uses live data to set priorities and plan for demand, even as support volume roughly doubled.
Install the Admin plugin for ChatGPT Work
Getting started with the plugin in a few simple steps. First, enable the plugin in ChatGPT workspace settings, then install it from the Plugins directory in ChatGPT Work on the web or desktop app. Once installed, admins can manage day-to-day workspace tasks faster and more consistently.
本文内容采集自官方网站，排版和翻译可能与原页面存在差异。
阅读官方全文