OpenAI 与 ServiceNow 正在扩展我们的合作伙伴关系，将更多我们的模型和智能体引入 ServiceNow 产品，并将 ServiceNow 工作流与 ChatGPT 和 Codex 连接起来。我们携手让企业更轻松地使用 AI 构建应用程序、解决 IT 请求和处理安全问题。
此次扩展建立在我们于 1 月宣布的合作伙伴关系基础上，将 OpenAI 引入 ServiceNow 为其客户以及自身业务所做的更多工作中。
通过 ChatGPT 与 ServiceNow 协作
一项新的 ServiceNow 集成将把业务上下文和工作流操作直接引入 ChatGPT，帮助团队调查问题并在同一对话中采取下一步行动。IT 团队成员将能够查找类似事件、评估变更风险并更新 ServiceNow 记录，而无需离开 ChatGPT。
客户将 ChatGPT 连接到自己的 ServiceNow 实例，并选择要提供哪些功能。ServiceNow 的 Action Fabric 应用现有业务规则和权限，因此人们可以执行的操作反映了其组织的配置和访问权限。
ServiceNow 还在 ChatGPT 内预览交互式体验。在一个示例中，值班工程师将能够查看关联的监控警报、最近的变更和受影响的服务，然后分配正确的团队并在 ChatGPT 内推进修复工作。
用 OpenAI 为更多 ServiceNow 产品提供支持
我们还计划在三个领域开发新功能：
应用程序开发： 计划在 ServiceNow 的 AI Workflow Factory 中集成 Codex，将帮助开发者利用 ServiceNow 的业务上下文和平台能力构建应用程序。OpenAI 模型还将为 Build Agent 和 Autonomous Engineer 提供支持，以支持应用程序开发和现代化。
网络安全： 一项联合安全解决方案将把 OpenAI 的网络安全能力与 ServiceNow 的资产、身份和业务上下文相结合，帮助团队调查漏洞、确定风险优先级并协调修复。
语音： ServiceNow 的 Super Intelligence Control Tower 中由 OpenAI 提供支持的体验将让人们能够大声描述 AI 用例，帮助填充评估字段并通过后续问题收集缺失信息。
将 ChatGPT Work 和 Codex 带给所有 ServiceNow 员工
ServiceNow 计划让所有员工都能访问 ChatGPT Work 和 Codex，范围扩展到其工程组织之外。工程师可以使用 Codex 探索代码库、进行更改和运行测试，而整个业务中的团队可以在日常工作中使用 ChatGPT Work。ServiceNow 还计划在其内部安全工作中使用 OpenAI 能力。OpenAI 也在我们自己的运营中使用 ServiceNow 工作流，并由 Super Intelligence Control Tower 提供支持。
可用性
ServiceNow MCP 插件现已在 OpenAI 市场中提供，增强功能预计将在 2026 年底推出。Super Intelligence Control Tower 中的语音功能预计将在 2027 年第一季度推出。由 OpenAI 提供支持的安全功能预计将于 2027 年 1 月进入早期访问，并计划于 2027 年第二季度全面可用。AI Workflow Factory 中的 Codex 预计将于 2027 年提供。
OpenAI and ServiceNow are expanding our partnership to bring more of our models and agents into ServiceNow products and connect ServiceNow workflows with ChatGPT and Codex. Together, we’re making it easier for businesses to build applications, resolve IT requests and address security issues using AI.
The expansion builds on our partnership announced in January, bringing OpenAI into more of the work ServiceNow does for its customers and within its own business.
Working with ServiceNow through ChatGPT
A new ServiceNow integration will bring business context and workflow actions directly into ChatGPT, helping teams investigate issues and take the next step in the same conversation. An IT team member will be able to find similar incidents, assess the risk of a change and update a ServiceNow record without leaving ChatGPT.
Customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to make available. ServiceNow’s Action Fabric applies existing business rules and permissions, so the actions people can take reflect their organization’s configuration and access.
ServiceNow is also previewing interactive experiences inside ChatGPT. In one example, an on-call engineer will be able to review linked monitoring alerts, recent changes and affected services, then assign the right team and work toward a fix within ChatGPT.
Powering more ServiceNow products with OpenAI
We also plan to develop new capabilities across three areas:
Application development: A planned Codex integration in ServiceNow’s AI Workflow Factory will help developers build applications using ServiceNow’s business context and platform capabilities. OpenAI models will also power Build Agent and Autonomous Engineer to support application development and modernization.
**Cybersecurity:**A joint security solution will combine OpenAI’s cybersecurity capabilities with ServiceNow’s asset, identity and business context to help teams investigate vulnerabilities, prioritize risks and coordinate remediation.
Voice: An OpenAI-powered experience in ServiceNow’s Super Intelligence Control Tower will let people describe an AI use case aloud, helping populate assessment fields and gather missing information through follow-up questions.
Bringing ChatGPT Work and Codex to all ServiceNow employees
ServiceNow plans to give all employees access to ChatGPT Work and Codex, expanding beyond its engineering organization. Engineers can use Codex to explore codebases, make changes and run tests, while teams across the business can use ChatGPT Work in their day-to-day work. ServiceNow also plans to use OpenAI capabilities in its internal security work. OpenAI is also using ServiceNow workflows in our own operations, supported by the Super Intelligence Control Tower.
Availability
The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026. Voice capabilities in the Super Intelligence Control Tower are expected in the first quarter of 2027. The OpenAI-powered security capabilities are expected to enter early access in January 2027, with general availability planned for the second quarter of 2027. Codex in AI Workflow Factory is expected to be available in 2027.
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